LASCOPA takes action against Ikeja Electric, resolves 528 consumer complaints
AI Executive Briefing
Gemini Flash AI~45s readThe Lagos State Consumer Protection Agency (LASCOPA) successfully resolved 528 out of 556 complaints filed against Ikeja Electric between January and September 2026. Through mediation and stakeholder engagement, the agency secured over N26.24 million in credit adjustments and refunds for consumers.
Context & Background
- ✦The intervention is mandated by the Lagos State Consumer Protection Law 2025, which empowers the agency to ensure fair business practices and consumer redress.
- ✦The agency serves as a critical mediator for Lagos residents facing issues like estimated billing, excessive charges, and general service delivery failures by utility providers.
Key Figures & Named Entities
•Afolabi Solebo, General Manager and CEO of LASCOPA, emphasizes the agency's commitment to accountability and consumer rights.•Yusuf Musiliu, Head of Complaints and Mediation, oversees the analysis of complaints and the monthly stakeholder parleys.•N26,243,758.75 was the exact total of credit adjustments and refunds secured for consumers.
Outlook & Next Steps
LASCOPA continues to hold monthly stakeholder parleys on the last Thursday of every month to address ongoing and new consumer grievances against Ikeja Electric.
Key Takeaways
AI Summary- LASCOPA resolved 528 consumer complaints against Ikeja Electric between January and September 2026, achieving a 95% resolution rate.
- The agency secured N26.24 million in credit adjustments and refunds for affected electricity consumers during the nine-month period.
- LASCOPA facilitates dispute resolution through monthly stakeholder parleys and encourages consumers to provide formal documentation like bills and receipts.
Key Facts:January to September 2026: LASCOPA resolved 528 complaints and secured N26.24 million in refunds between January and September 2026.Monthly: The agency holds stakeholder parleys with Ikeja Electric on the last Thursday of every month.
Editorial Excerpt
The Lagos State Consumer Protection Agency (LASCOPA) has resolved 528 consumer complaints against Ikeja Electric Distribution Company (IKEDC), securing credit adjustments and refunds worth N26.24 million between January and September 2026.
Frequently Asked Questions About This Story
How can residents report electricity billing disputes to LASCOPA?
Residents can report grievances by calling the toll-free helpline at 080 0005 2726 on weekdays or by emailing the agency.
What documentation is required when filing a complaint with LASCOPA?
Consumers are advised to provide supporting documents such as electricity bills, payment receipts, and other relevant evidence to facilitate investigations.
