Billing disputes: LASCOPA recovers N26.2m refund for Ikeja Electric customers
AI Executive Briefing
Gemini Flash AI~45s readThe Lagos State Consumer Protection Agency (LASCOPA) has successfully mediated 528 billing disputes between Ikeja Electric and its customers. This intervention resulted in the recovery of over N26.2 million in refunds and credit adjustments for consumers.
Context & Background
- ✦The agency operates under the Lagos State Consumer Protection Law 2025 (as amended) to ensure fairness and accountability in service delivery.
- ✦LASCOPA provides a mediation platform to prevent consumers from resorting to self-help when facing unfair electricity billing practices.
Key Figures & Named Entities
•Afolabi Solebo, Esq., General Manager of LASCOPA, confirmed the 95% resolution rate for complaints.•Yusuf Musiliu, Head of Complaints and Mediation, noted that 28 cases remain ongoing out of 556 total complaints.
Outlook & Next Steps
LASCOPA continues to hold stakeholders' parleys on the last Thursday of every month to address ongoing and new electricity distribution grievances.
Key Takeaways
AI Summary- LASCOPA resolved 528 consumer complaints against Ikeja Electric between January and September 2026, achieving a 95% resolution rate.
- The agency secured a total of N26,243,758.75 in credit adjustments and refunds for affected electricity consumers.
- LASCOPA hosts monthly stakeholders' parleys on the last Thursday of every month to facilitate direct mediation between Ikeja Electric and aggrieved customers.
Key Facts:January to September 2026: LASCOPA received 556 complaints against Ikeja Electric over a nine-month period.N26,243,758.75: The agency successfully recovered N26,243,758.75 in refunds and credit adjustments for consumers.
Editorial Excerpt
Lagos State Consumer Protection Agency (LASCOPA) has resolved 528 complaints against Ikeja Electric Distribution Company (IKEDC) and secured credit adjustments and refunds totalling N26,243,758.75 for affected consumers between January and September 2026.
Frequently Asked Questions About This Story
How can consumers report billing disputes to LASCOPA?
Consumers can report complaints by calling the toll-free helpline 080 0005 2726 on weekdays or by sending an email to [email protected].
What documentation is required when filing a complaint with LASCOPA?
Aggrieved consumers should submit relevant documents including electricity bills, payment receipts, and other evidence to support their claims.
