LASCOPA secures N26.2m for Ikeja Electric customers
AI Executive Briefing
Gemini Flash AI~45s readThe Lagos State Consumer Protection Agency (LASCOPA) has successfully mediated 528 complaints against Ikeja Electric, resulting in N26.24 million in refunds and credit adjustments. This intervention highlights the agency's effectiveness in resolving billing and service disputes through regulatory mediation.
Context & Background
- ✦The interventions are conducted under the mandate of the Lagos State Consumer Protection Law 2025, as amended.
- ✦The agency provides a formal platform for consumers to seek redress for billing, estimated charges, and unfair practices, discouraging the use of self-help.
Key Figures & Named Entities
•Yusuf Musiliu, Head of Complaints and Mediation, noted that resolutions are reached through monthly stakeholder parleys.•Afolabi Solebo, General Manager and CEO, reaffirmed the agency's commitment to transparency and accountability.•The agency resolved 528 out of 556 complaints, representing a 95 per cent resolution rate.
Outlook & Next Steps
LASCOPA continues to hold monthly stakeholder meetings with Ikeja Electric on the last Thursday of every month to address ongoing and future consumer grievances.
Key Takeaways
AI Summary- LASCOPA successfully secured N26.24 million in refunds and credit adjustments for Ikeja Electric customers between January and September 2026.
- The agency achieved a 95 per cent resolution rate, settling 528 out of 556 total complaints filed against the electricity distribution company.
- LASCOPA facilitates monthly stakeholder meetings on the last Thursday of every month to mediate disputes between consumers and Ikeja Electric.
Key Facts:January to September 2026: LASCOPA processed consumer complaints against Ikeja Electric over a nine-month period.N26.24 million: The total value of refunds and credit adjustments secured for customers reached N26.24 million.
Editorial Excerpt
The Lagos State Consumer Protection Agency has secured N26.24m in refunds and credit adjustments for Ikeja Electric customers between January and September
Frequently Asked Questions About This Story
How can Ikeja Electric customers report billing or service disputes to LASCOPA?
Customers can report complaints via the toll-free helpline at 080 0005 2726 on weekdays or by emailing [email protected].
What documentation is required to help LASCOPA resolve electricity complaints?
The agency advises consumers to provide supporting documents such as electricity bills and payment receipts to aid investigations.
