Ikeja Electric: Lagos resolves 528 complaints, recovers N26m
AI Executive Briefing
Gemini Flash AI~45s readThe Lagos State Consumer Protection Agency (LASCOPA) has successfully mediated 528 disputes between consumers and Ikeja Electric between January and September 2026. This intervention resulted in the recovery of over ₦26.2 million in credit adjustments and refunds for residents.
Context & Background
- ✦The intervention is conducted under the mandate of the Lagos State Consumer Protection Law 2025, as amended.
- ✦LASCOPA hosts a monthly stakeholders' parley on the last Thursday of every month to allow direct engagement between consumers and the electricity distribution company.
Key Figures & Named Entities
•Afolabi Solebo, General Manager and CEO of LASCOPA, emphasized the agency's commitment to fairness and accountability.•Yusuf Musiliu, Head of LASCOPA’s Complaints and Mediation Department, noted a 95% resolution rate for the 556 complaints received.
Outlook & Next Steps
LASCOPA continues to hold monthly stakeholder meetings and encourages consumers to utilize official channels rather than self-help to resolve billing and service disputes.
Key Takeaways
AI Summary- The Lagos State Consumer Protection Agency (LASCOPA) resolved 528 out of 556 complaints filed against Ikeja Electric between January and September 2026.
- The agency successfully facilitated credit adjustments and refunds for consumers amounting to ₦26,243,758.75.
- LASCOPA maintains a 95% resolution rate for electricity-related disputes through its monthly stakeholders' parley and mediation processes.
Key Facts:January to September 2026: LASCOPA received 556 complaints against Ikeja Electric during the first nine months of the year.₦26,243,758.75: The agency facilitated total credit adjustments and refunds of ₦26,243,758.75 for affected consumers.
Editorial Excerpt
The Lagos State Consumer Protection Agency has resolved 528 complaints against Ikeja Electric, recovering N26.2m for consumers between January and Septembe
Frequently Asked Questions About This Story
How can consumers report electricity-related grievances to LASCOPA?
Consumers can report issues by calling the toll-free helpline at 080 0005 2726 on weekdays or by sending an email to [email protected].
What documentation is required when filing a complaint with the agency?
Consumers are advised to submit supporting documents such as electricity bills, payment receipts, and any other relevant evidence to facilitate investigation.
