Lagos secures ₦759m for consumers in six years, resolves 10,720 complaints
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Verified Synthesis~46s readThe Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years. “We have also expanded the agency’s regulatory presence, strengthened consumer education, improved complaint resolution and intensified enforcement of consumer protection laws across Lagos State,” he said.
Context & Background
- ✦The general manager said the agency’s enforcement activities were guided by the Lagos State Consumer Protection Law 2025 (as amended) and the Federal Competition and Consumer Protection Act 2018.
Key Figures & Named Entities
₦759.35:The Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years.Thursday:The agency’s General Manager and Chief Executive Officer, Afolabi Solebo, disclosed this in a statement signed by the Assistant Director, Public Affairs, Adesile Rufai, in Lagos on Thursday.₦759,354,292.60:He said “10,720 complaints had been resolved, while 250 remained at various stages of mediation and 150 had been referred to other relevant state agencies.” According to him, the “interventions secured billing adjustments, refunds and other forms of redress valued at ₦759,354,292.60 and $14,901.80 for consumers.” On enforcement, the general manager disclosed that the agency had issued 437 notices of non-compliance to supermarkets and retail outlets following market surveillance exercises.
Outlook & Next Steps
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Key Takeaways
Verified Extract- The Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years.
- “We have also expanded the agency’s regulatory presence, strengthened consumer education, improved complaint resolution and intensified enforcement of consumer protection laws across Lagos State,” he said.
- The general manager said the agency’s enforcement activities were guided by the Lagos State Consumer Protection Law 2025 (as amended) and the Federal Competition and Consumer Protection Act 2018.
Key Facts:₦759.35: The Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years.Thursday: The agency’s General Manager and Chief Executive Officer, Afolabi Solebo, disclosed this in a statement signed by the Assistant Director, Public Affairs, Adesile Rufai, in Lagos on Thursday.₦759,354,292.60: He said “10,720 complaints had been resolved, while 250 remained at various stages of mediation and 150 had been referred to other relevant state agencies.” According to him, the “interventions secured billing adjustments, refunds and other forms of redress valued at ₦759,354,292.60 and $14,901.80 for consumers.” On enforcement, the general manager disclosed that the agency had issued 437 notices of non-compliance to supermarkets and retail outlets following market surveillance exercises.2027: He added that the agency was engaging local government authorities to secure additional office accommodation ahead of 2027.
Editorial Excerpt
The Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years.
Frequently Asked Questions About This Story
What is the latest development regarding Federal Capital Territory?
The Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years.
Who are the key organizations or public figures mentioned?
“We have also expanded the agency’s regulatory presence, strengthened consumer education, improved complaint resolution and intensified enforcement of consumer protection laws across Lagos State,” he said.
What timeline or key figures were confirmed?
The Lagos State Consumer Protection Agency says it has secured ₦759.35m and $14,901.80 in consumer redress and resolved 10,720 complaints in six years.
