Bank customer alleges N2.59m theft from two GTBank accounts
AI Executive Briefing
Gemini Flash AI~45s readStella Adepegba has publicly accused GTBank of negligence after N2.59m was allegedly stolen from her and her daughter's accounts through unauthorized transfers. While the customer demands a refund, GTBank maintains that its security protocols were intact and the breach originated from the customer's device.
Context & Background
- ✦The incident occurs amidst heightened regulatory scrutiny regarding consumer protection and compliance standards within the Nigerian banking sector.
- ✦The dispute highlights the ongoing tension between financial institutions and customers regarding liability in cases of alleged digital fraud and phishing.
Key Figures & Named Entities
Stella Adepegba:The complainant who alleges the bank failed to protect her funds.Oyinade Adegite:Chief Communication Officer of Guaranty Trust Holding Company Plc, who stated the bank has investigated the matter and provided feedback.N2.59m:The total amount allegedly stolen from the two accounts.
Outlook & Next Steps
The Chief Communication Officer has committed to following up on the second incident reported by the customer to explore potential intervention.
Key Takeaways
AI Summary- Stella Adepegba has accused GTBank of negligence following the alleged unauthorized withdrawal of N2.59m from her and her daughter's accounts.
- The customer claims the funds were moved without OTPs or debit alerts, while GTBank maintains the breach resulted from customer-side phishing and malware.
- GTBank insists it has implemented necessary security measures like two-factor authentication and has already investigated the initial complaint.
Key Facts:8 October 2026: The first set of unauthorized transactions occurred on the daughter's Child Saver’s Account.1 November 2026: A secondary fraudulent transfer of N80,000 occurred from the complainant's personal account.N2.587m: The total cumulative loss reported by the customer across both accounts is N2.587m.
Editorial Excerpt
A GTBank customer has accused the bank of negligence after fraudsters allegedly stole N2.59m from two accounts belonging to her and her daughter.
Frequently Asked Questions About This Story
What is GTBank's official position on the alleged theft?
GTBank, through its Chief Communication Officer, stated that the incident was investigated and attributed the compromise to customer-side security vulnerabilities, such as phishing links and malware.
Did the customer receive security alerts during the transactions?
The customer claims she did not receive any debit alerts or OTP requests during the unauthorized transfers.
